Product
What types of portable restrooms do you offer?
We offer three main types of portable restrooms: Flare Mobile Oasis A-1P, Pearl Mobile Oasis B-1P, and Eco Mobile Oasis C-1P.
What materials and durability do your products have?
Our products are made from reinforced steel frames, insulation, and aluminum composite panels, ensuring high durability in all environments.
Can the products withstand harsh weather conditions?
Yes, our portable restrooms are designed to withstand harsh weather conditions, including extreme heat, cold, and heavy rain.
What special features do the products have (e.g., flushing system, ventilation, safety locks, odor control)?
Our portable restrooms have special features such as powerful ventilation systems, foot-pedal flushing, LED lighting, integrated handwashing sinks, anti-slip tiled flooring… etc
Do your products meet environmental and hygiene standards?
Yes, our products fully comply with environmental and hygiene standards with DOT, EPA and VIN certificate
Pricing & Pricing Policies
What is the wholesale price for large orders?
The wholesale price varies depending on the order quantity, and contract term. Please contact us for detailed pricing information.
Are there any special pricing policies for distributors?
Yes, we offer special pricing policies for distributors.
Is there a discount for reaching a certain sales volume?
Yes, we provide discounts for reaching certain sales volumes.
What payment methods are supported?
We support payment methods such as bank transfers, credit cards, and online payment methods.
Shipping & Delivery
Does the company support transportation? If so, what are the costs?
Delivery and on-site setup fees are not included and will be quoted separately based on location
What is the average delivery time?
The average delivery time depends on the location and order quantity.
Can distributors arrange their own transportation?
Yes, distributors can arrange their own transportation if they prefer.
Can orders be customized (color, design, size)?
Yes, we accept custom orders for color, design, logo and size.
Insurance Policy
Do I have to buy insurance for my purchased unit?
No, insurance is optional for purchased products. However, it is recommended for customers who want protection against unexpected losses like fire, theft, or severe damage.
Is insurance included when I rent a unit?
Yes. All rental units are insured by default. The insurance fee is built into your monthly rental cost.
Can I provide my insurance instead of paying the monthly fee for rentals?
Absolutely. You can submit a valid policy covering at least $20,000 per unit and naming GIGONE LLC as an additional insured. This must be arranged before the rental period begins.
Is insurance required when I purchase a unit?
No. It’s optional, but highly recommended if your setup involves outdoor use, public access, or event deployment.
What happens if the unit gets damaged or stolen during my rental?
Please report any incident within 48 hours. If covered, GIGONE LLC will coordinate the claim with the insurer. You may need to pay a deductible, depending on the case.
Warranty policy
What happens if something breaks during use?
For warranty-related issues, we repair or replace as needed. For accidental damage, the insurance policy helps cover repair or replacement costs after the deductible.
Does the warranty apply to both rented and purchased products?
Yes. All purchased products come with a limited manufacturer’s warranty, while all rental units are covered under full warranty for the duration of the lease.
What’s covered under the warranty?
The warranty covers manufacturing defects and technical faults in key components. Damages due to misuse, poor maintenance, or accidents are not covered.
What does the warranty not cover?
Anything caused by misuse, unauthorized modifications, failure to follow the User Manual, or external accidents.
How fast is your response when something goes wrong?
We aim for same-day acknowledgment and rapid dispatch or coordination based on your location. Your downtime is our priority.
Collaboration Process & Contract Terms
What are the conditions to become an official distributor?
To become an official distributor, you need to sign a cooperation contract and meet the minimum order quantity requirements.
Does the distribution contract require a minimum order quantity?
Yes, the distribution contract requires a minimum order quantity to ensure a long-term partnership. Minimum quantity is 10+ units.
Does the company provide exclusive areas for each distributor?
Yes, we offer exclusive areas for each distributor to ensure fair competition.
What is the ordering and payment process?
The ordering and payment process can be done online through our system or by directly contacting our sales team.
Marketing & Sales Support
Does the company provide promotional materials, images, and videos?
Yes, we provide promotional materials, images, and product videos for distributors.
Are there any brand promotion programs to support distributors?
Yes, we have brand promotion programs to support distributors.
Does the company provide sample booths or trial models?
Yes, we provide sample booths and trial models for distributors to display the products.
