Warranty & Insurance Policy
GIGONE LLC – Portable Restroom Solutions
Applicable to Both Purchased and Rented Products
At GIGONE LLC, we are committed to ensuring that customers feel confident and supported, whether purchasing or renting our portable restroom units. The following policies outline how warranty and insurance protections apply across both types of transactions.
For purchased products
Warranty policy
When you purchase a GIGONE LLC restroom unit, you’re not just buying a product; you’re choosing reliability.
- Covers manufacturing defects and technical faults in major components (e.g., structure, waste systems, electrical circuits).
- Warranty period is clearly defined per product type (typically 12-24 months).
- Valid only when the product is used and maintained according to the User Manual.
- Exclusions include damage due to misuse, negligence, unauthorized modifications, or external impact.
- Support services include:
- Remote technical assistance
- Replacement parts (if applicable)
- Technician dispatch (upon agreement; additional charges may apply)
Insurance policy (Optional)
Accidents happen. A fallen tree, a fire, a break-in; you never plan for them, but we help you stay ready.
- An optional add-on insurance package during purchase
- Covers events like accidental damage, theft, vandalism, or natural disasters
- Terms and premiums vary by unit type; the deductible applies
- Gives you financial protection and fast support if the unexpected strikes
For rented products
Warranty policy
- Full warranty coverage is included throughout the entire rental period.
- Applies to factory-related defects in essential system components.
- Warranty becomes void if damage results from misuse, external force, or failure to follow the User Manual.
- Our service includes:
- Quick response to repair needs
- Temporary replacement units (if necessary)
- Ongoing maintenance support
Insurance policy (Included by Default)
- GIGONE LLC provides property insurance for all rental units during the lease term.
- Insurance fee is included in the monthly rental invoice:
- In case of covered incidents (e.g., fire, theft, or accidents):
- GIGONE LLC will handle the claim process with the insurer
- The customer is only responsible for the deductible amount (if any)
- Lessees may opt to submit their equivalent insurance coverage instead:
- Minimum coverage: $20,000/unit
- Certificate of insurance must be provided before delivery
- GIGONE LLC must be listed as an additional insured party
Note: The information above is provided for reference purposes only to help customers better understand GIGONE LLC’s support commitments. Contractual obligations, if any, will be fully detailed in the official agreements signed between the customer and GIGONE LLC
Frequently Asked Questions
INSURANCE
Do I have to buy insurance for my purchased unit?
No, insurance is optional for purchased products. However, it is recommended for customers who want protection against unexpected losses like fire, theft, or severe damage.
Is insurance included when I rent a unit?
Yes. All rental units are insured by default. The insurance fee is built into your monthly rental cost.
Can I provide my insurance instead of paying the monthly fee for rentals?
Absolutely. You can submit a valid policy covering at least $20,000 per unit and naming GIGONE LLC as an additional insured. This must be arranged before the rental period begins.
Is insurance required when I purchase a unit?
No. It’s optional, but highly recommended if your setup involves outdoor use, public access, or event deployment.
What happens if the unit gets damaged or stolen during my rental?
Please report any incident within 48 hours. If covered, GIGONE LLC will coordinate the claim with the insurer. You may need to pay a deductible, depending on the case.
WARRANTY
What happens if something breaks during use?
For warranty-related issues, we repair or replace as needed. For accidental damage, the insurance policy helps cover repair or replacement costs after the deductible.
Does the warranty apply to both rented and purchased products?
Yes. All purchased products come with a limited manufacturer’s warranty, while all rental units are covered under full warranty for the duration of the lease.
What’s covered under the warranty?
The warranty covers manufacturing defects and technical faults in key components. Damages due to misuse, poor maintenance, or accidents are not covered.
What does the warranty not cover?
Anything caused by misuse, unauthorized modifications, failure to follow the User Manual, or external accidents.
How fast is your response when something goes wrong?
We aim for same-day acknowledgment and rapid dispatch or coordination based on your location. Your downtime is our priority.